Refund and Returns Policy
Effective Date: 2023-08-16
1. Refund and Returns Overview
Welcome to Bridal Love Ministries! We strive to ensure your satisfaction with every purchase. This Refund and Return Policy outlines the guidelines and procedures for requesting refunds and returns for physical books, eBooks, and DVDs purchased through our website. Please read this policy carefully before making a purchase.
2. Physical Products (Books, DVDs)
2.1 Refunds
If you are not entirely satisfied with your physical product purchase, you may request a refund within [number] days from the date of delivery. To be eligible for a refund, the item must be:
- Unopened, unused, and in its original packaging.
- In the same condition as received.
To initiate a refund, please follow these steps:
- Contact our customer support at [customer support email] within the specified timeframe.
- Provide your order number and a detailed reason for the refund request.
- Once approved, you will receive instructions on how to return the item.
2.2 Returns
You may return eligible items within [number] days of delivery for an exchange or store credit. To be eligible for a return, the item must be:
- Unopened, unused, and in its original packaging.
- In the same condition as received.
To initiate a return, please follow the steps outlined for refunds above. In your communication, please specify your preference for an exchange or store credit.
3. eBooks
Due to the nature of eBooks, all eBook sales are final and non-refundable. We recommend reviewing product information and any available samples before making an eBook purchase.
4. Non-Refundable Courier Fees
Please note that courier fees associated with the initial purchase or return of items are non-refundable. This includes shipping fees for delivery, return shipping, and any other related fees.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support at [customer support email] within [number] days of delivery. We will provide instructions on how to return the item and arrange for a replacement or refund, including any applicable courier fees.
6. Exceptions
Certain items, such as clearance or sale items, may have limited or no refund or return options. This will be clearly indicated on the product page.
7. Processing Time
Refunds and returns will be processed within [number] business days after we receive the returned item. You will be notified via email once your refund or return has been processed.
8. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer support at [customer support email].
By making a purchase through our website, you acknowledge that you have read, understood, and agreed to our Refund and Return Policy.
Bridal Love Ministries
Cape Town, Durbanville
Western Cape